Accessibility
Itaú Account Holder: Directly through the website www.itau.com.br, in the Current Account menu> Income Tax Declaration> Shareholder Income Report.
Itaú non-account holders: On Itaú Corretora’s website at Portfolio www.itaucorretora.com.br > Bookkeeping of Shares> Income Statement.
If you do not have a registration, access the “Non-account holder” tab and click on “I want to register”.
The consultation will be available after the login and password are created and registration is confirmed.
Income Tax Exclusive Services: https://correspondenciasdigitais.com.br/login
E-mail: informesdeescrituracao@itau-unibanco.com.br
0800 7200014 (other locations)
On weekdays from 9am to 6pm.
Shareholder services are provided by the depositary institution (Banco Itaú). You can contact the bank:
- By phone, for general questions and requests (business days, 9 a.m. to 6 p.m.)
State capitals and metropolitan regions: 3003 9285
Other locations: 0800 720 9285
- On the íon Itaú app to update registration data (exclusively for Itaú Unibanco account holders and available only for Android).
Íon is the investment platform for Itaú Unibanco account holders that integrates investor data and portfolio via open banking.
Investors must access the Itaú app and update their registration data in the book-entry services environment as per their current account data, which eliminates several phases and speeds up the process.
Step 1: Updating information on the Itaú app:
Click on your name in the upper left menu > minha conta > meus dados cadastrais > atualize as informações necessárias.
Step 2: Validation of data on Íon Itaú:
- Access íon from your Itaú current account;
- Click the person icon on the right;
- Go to Minha conta > Atualize seu cadastro escritural;
- Click “Ok, vamos lá”;
- Check if the registration data is correct and click “Ok, tudo certo.”
- Indicate whether the account used on íon will be the same for receiving dividends and interest on equity;
- Indicate whether you are, or are related to, a politically exposed person;
- Check again your data once again, authorize its use for updating your bookkeeping record and click “Concluir.
- By email for specific topics:
To receive information automatically via email, just send an email mentioning the #topic in the subject (as shown below) to PreAtendimentoEscritural@itau-unibanco.com.br.
#InformesdeRendimentos – Receive instructions on how to download your Dividend Statement from the Correspondências Digitais Portal.
#AtualizaçãoCadastralPF – Receive the list of documents and instructions necessary to update your record and the registration form to be completed.
#AtualizaçãoCadastralPJ – Receive the list of documents and instructions necessary to update your record and the registration form to be completed.
#SolicitarPesquisaPF – To learn how to check the Position and Evolution of Shareholdings, Payment Statement and Reason for Blocking – Individual.
#SolicitarPesquisaPJ – To learn how to obtain search information, such as Position and Evolution of Shareholdings, Payment Statement and Reason for Blocking – Legal Entity.
DASA’s Reporting Channel is the official means for reporting accounting irregularities or noncompliance or any other matters related to accounting, internal and external audit, internal controls, risk management, related-party transactions and corporate governance.
The anonymity of the whistleblower is ensured. The system combines all security features to make sure that the whistleblower’s identity and their report are confidential, and is supported by an external independent company in receiving and investigating the reports.
The content of the denunciation must provide the minimum necessary elements to allow the veracity of the reported facts to be verified. The more indications and evidence that are provided, the better the process will be investigated.
For all complaints received, a timely, independent, confidential, and free of reprisal analysis is assured, through a structured process monitored by the Company’s Audit Committee.
Click Here to make your denunciation, or you can also do it by sending an e-mail to the address dasa@canaldaconduta.com.br or 0800-721-9886, from Monday to Friday from 8am to 8pm.